Delete your Shutterpin account
Shutterpin · Account & data deletion
In the app — immediate
Open Shutterpin, go to Settings → Account → Delete account, and confirm. Deletion is immediate and permanent. No waiting period, no "deactivation".
By email — if you can't access the app
Write to support@sinsa.cc from any device. Because we never collect your name or email, an email address alone cannot prove which account is yours. Include the order ID from your App Store or Google Play receipt if you have ever purchased — we can locate and delete the account attached to that purchase. On Android you can also tell us the Google account you signed in with. If you have never purchased and no longer have the app, there is no account we can identify from the outside; the only data that existed was an anonymous identifier on the device you no longer have. We complete verified requests within 30 days.
What is deleted
- Your account identifier (the opaque ID from Sign in with Apple or Google Sign-In)
- Your purchase and subscription status, including store transaction identifiers
- Your trial start date
These are removed immediately when the deletion runs. If you signed in with Apple, we also revoke the Sign in with Apple token. GPS tracks, shooting history, and camera pairings live only on your phone — deleting the app removes them.
What is kept
- A deletion record containing the sign-in method, the timestamp, your trial start date, and a keyed one-way hash of your account identifier. The hash is computed with a secret only our server holds, cannot be reversed, and cannot be matched by anyone else — its sole purpose is to stop the 3-day free trial from being restarted by deleting and recreating an account.
- Anonymous opt-in diagnostic reports, if you ever sent one (camera model code and protocol version only — these are never linked to an account)
No other data is retained. The deletion record above is kept for 12 months from the deletion and is then removed.
Partial deletion
Because the only personal data we hold is your account identifier and purchase status, you can also request deletion or correction of specific data without closing your account — email support@sinsa.cc with your store order ID so we can locate the account.
Subscriptions
Deleting your account does not cancel an active subscription. Cancel it in your Apple or Google account settings, or it will renew.