Support
Shutterpin · We usually reply within 24 hours
Contact
Email us at support@sinsa.cc with your camera model and, if possible, the in-app log (Settings → Log). We read every message.
Quick checks
- No GPS in photos? Make sure Location Info. Link is On in the camera menu (MENU → Network → Location Info. Link) and location permission is set to Always.
- Camera won't connect? Only one phone can send location at a time — close Shutterpin on any other phone, then power-cycle the camera.
- Unsupported body? Use track logging + the QR time slate, then apply the GPX afterwards. Sending a diagnostic report (Settings → Tools) helps us add your model.
- New phone? The camera accepts location from one phone at a time — follow the phone migration guide.
- Which bodies support live GPS? See the camera compatibility list.
- Shutter won't fire? A full memory card blocks the shutter itself — and no photo means no GPS. Free up card space first.
- Pairing or settings lost? Pulling the battery without a proper power-off can discard unsaved camera settings. Always power off with the button and wait ~10 seconds before restarting — that's when the camera saves.
Manage your plan
Subscriptions are managed in your Apple or Google account settings. Purchases can be restored on any device from Settings → Account → Restore purchases. See pricing for what's included and what the trial covers.